*** Please measure your pet carefully before ording.

25% restocking fee applies to all returned or exchanged items ***

 

When will I receive my items?

Your items are made-to-order and ship within 5-7 business days. If there is an unexpected delay in shipping, you will receive email notification.

 

Shipping Options:

We offer a low, flat-rate shipping of $3.50  via USPS First Class that includes Delivery Confirmation within the US. Orders totaling $100 and are upgraded to USPS Priority Mail at no additional charge.

 

Within the US
First Class$3.503-5 Days
Priority$9.502-3 Days
Express$25.00Overnight

 

Canada
First Class$7.5010-14 Days
Priority$30.006-10 Days
Express$40.003-5 Days

 

Europe
First Class$13.0010-14 Days
Priority$40.006-10 Days
Express$50.003-5 Days

 

If you would like your order shipped using another carrier, please email your request: customerservice@swankypet.net or use our Contact form.

How are swankypet.net items constructed?
All items are made with top-quality materials to create an excellent quality collar, harness or lead for your best friend. All items are constructed with four layers of fabric (cotton & cotton blend) that encases lightweight nylon webbing to offer strength, structure and durability. All hardware is top quality: contoured zinc die cast side release buckles, durable slip lock buckles, cast D-rings and heavy nickel plate swivel snap hooks. If you prefer a more lightweight collar or harness, your item can be made with a top-quality contoured acetal side-release buckle instead.

Of course, despite our best efforts swankypet.net items aren't "chew-proof" or "scratch-proof" and are not strength-tested for fitness for a particular purpose.
 Please use discretion in determining suitability when selecting products.

All collars, harnesses, and leads should be inspected for wear or damage regularly.

Quality guarantee
Not only will swankypet.net collars, harnesses and leads make your pup the envy of the bark park, our items are so well-made that we offer a guarantee on the construction and workmanship of our products. If you encounter an issue with the construction, workmanship or hardware, we will be happy to repair or replace your swankypet.net item up to one full year after purchase. Unfortunately, we can not replace items that have been damaged by improper use.

 

Martingales

Looking for a Martingale-style collar? Please add a Note during the checkout process and we’ll be happy to make your collar in a martingale style.


How do I care for my swankypet items?

Caring for your swankypet.net items is easy. We recommend hand washing each item in cold water with a mild detergent and hanging or lying flat to dry. Subjecting them to the heat of a dryer will cause the prints to fade. Products receive fabric protectant when they are made, but we recommend re-treating your items with a Scotchguard-like protectant after washing to keep them looking newer longer.


What about the kitties?

Any item can be ordered in Teacup or Extra-Small to fit your cat. Please let us know if you’d like your cat’s collar to be made with a break-away buckle.

Returns and Exchanges

Returns:
Collars, Harnesses & Leashes:
We want you to love your swankypet.net items as much as we love making them. Therefore, you may return any items within 10 calendar days of delivery for a refund due to quality defect or workmanship issues. Our items are hand-made to your specifications, so items returned without quality defects or workmanship issues will be assessed a 25% restocking fee. Custom-made items are not eligible for return or exchange.

 

Retractable Leashes or Toys:
Returns or exchanges are permitted within 7 days of receipt due to quality defects. Before returning your toy, please e-mail 
customerservice@swankypet.net. Returned items without quality defects will be assessed a 25% restocking fee. Shipping fees can not be refunded.

Exchanges:
Collars, Harnesses & Leashes:
Each and every order is a 
custom order—items are hand-made to the specifications you indicate upon placing your order. Therefore, if you make an error in ordering (i.e.: wrong item, size or print), you may only request an exchange for items within 10 calendar days of delivery. Items exchanged will be assessed a 25% restocking fee plus shipping for the items exchanged. Please measure your pet carefully and consult our size charts for an accurate fit or email for assistance!

Before returning an item for refund or exchange, you must first obtain a Return Merchandise Authorization by sending an e-mail to the swankypet.net customer service address, customerservice@swankypet.net

Merchandise must be returned in "as-new" condition with original receipt and all tags intact. Refunds will be issued in the same manner as the original purchase after the items are received by swankyet.net. All returned merchandise must be sent with delivery confirmation or tracking information. 


All returns must be accompanied by an e-mail notification to our customer service address, 
customerservice@swankypet.net, detailing shipment tracking information. Unfortunately, we can not be responsible for items returned without prior authorization.

Do you accept special orders?
We are happy to consider any special requests and will do our best to create custom items for your pet. You can send your request via the Contact Us tab or by emailing:
inquiries@swankypet.net or using our Contact form.

Do you offer gift cards?

Yes, gift cards are available in any amount specified and will be mailed or emailed to your recipient.

 

Wholesale

If you are interested in ordering on a wholesale basis, please use our Contact form or email: inquiries@swankypet.net